eCARE Frequently Asked Questions

Click on a question to see the answer.

How can Compass eCARE treat me without a physical exam?

A physical exam is not required to diagnose and treat many conditions. That’s because knowing your medical history is considered “90% of the evaluation” when combined with the provider-patient interaction. How you’re feeling can be just as important to us as the results of a physical exam. Plus, being able to see you and view any picture uploads via Compass eCARE gives us the additional visual information needed to make a diagnosis.

Can you prescribe medication through eprescribe?

Yes, in most cases. If we determine you need treatment, we will send your prescription electronically to your pharmacy so it’s ready to pick-up when you arrive.

What conditions can be treated via the Compass eCARE?

We can treat and manage a wide range of conditions, from sinus infections to postoperation follow-up care. Check with us to get a full list of the conditions.

What conditions cannot be treated via the Compass eCARE?

If you have a medical emergency, please dial 911 immediately. Compass eCARE shouldn’t be used for emergency care.

Is my medical information secure?

Yes. Compass eCARE is 100% HIPAA compliant, so any personal health information you provide is completely safe and secure.

Do I need any special equipment to use Compass eCARE?

You do need a few basics: a computer or compatible mobile device (tablet or smartphone), a webcam, and a microphone. If your computer or mobile device already has an integrated camera and microphone, you shouldn’t need any extra equipment to get started.

If using a personal computer, the eCARE website is compatible with the following Web browsers: Google Chrome or Firefox.

I’m not very tech-savvy. Is Compass eCARE still for me?

Yes! We designed Compass eCARE to be very user-friendly. Imagine Skype, but with a few more bells and whistles to give you and your doctor everything you need to have a successful visit.