FAQs

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What is an Urgent Care Center?

Urgent Care Center physicians treat patients who have an injury or illness that requires immediate attention, but is not usually serious enough to require an emergency room visit.

Compass Urgent Care is a walk-in medical facility—no appointment necessary! We are dedicated to providing you with high-quality medical care while minimizing wait times usually encountered in the ER.

Why Choose Compass Urgent Care?

In addition to being staffed by a team of expert physicians and medical professionals, Compass Urgent Care offers flexible hours to fit your busy schedule. In addition:

  • No appointments are needed
  • Our doctors are board-certified
  • We offer a large, comfortable waiting area and multiple treatment rooms
  • We accept most insurance plans
  • Convenient payment options include cash, check, and credit card

When should I go to an Urgent Care Center?

Urgent Care Centers treat conditions that need immediate attention, but are not life threatening. Urgent Care is ideal when:

  • You want fast, personal service for minor emergencies
  • You can’t get a timely appointment with your physician
  • You don’t have time to wait in a hospital emergency room
  • Your regular clinic is closed or your physician is on vacation

What services are available at Compass Urgent Care?

At Compass Urgent Care, we specialize in the treatment of non life-threatening medical conditions. Our providers treat many types of medical conditions, but typical concerns include: coughs, colds, sinus infections, headaches, broken bones, sprained joints, rashes, back pain, ear infections, abdominal pain, and treatment of cuts and lacerations.

Click here to see more about our services.

How can I decide if I should go to the Emergency Room or Urgent Care?

If you feel that your condition is life threatening, you should immediately go to a hospital Emergency Room or call 9-1-1. The ER treats life threatening medical conditions, such as chest pains, severe wounds, or amputations. Victims of rollover automobile accidents should usually be seen in the emergency department.

Compass Urgent Care provides prompt treatment for non-life-threatening injuries and illnesses. If you are still not sure, call us and we will guide you.

Does Compass Urgent Care treat children?

Yes. We treat children over the age of three months old.

Who will provide my medical care?

Compass Urgent Care’s physicians are board certified. Our staff includes experienced physicians, physician assistants and nurse practitioners. Our office is equipped with a procedure room, diagnostic X-ray equipment, and a blood drawing station with laboratory for your convenience.

How long will I have to wait?

Compass Urgent Care patients are generally treated on a first-come, first-served basis. While every attempt will be made to see you as quickly as possible, wait times may vary based on the number of people seeking care or if a very sick or injured patient arrives and requires immediate attention by the physicians. Compass Urgent Care makes every effort to staff our clinic appropriately to keep wait times to a minimum.

What happens after I leave Urgent Care?

You will be advised about all follow-up procedures and notified about any findings from laboratory work or X-rays. On request, a complete record of your treatment will also be transmitted to your primary care physician who can provide any necessary follow-up care. If you do not have a primary care physician, we will help you find one in the area for follow-up care.

Can I get in-house laboratory tests, EKG and X-ray procedures at Compass Urgent Care?

Yes. Compass Urgent Care has an in-house laboratory, EKG and x-ray equipment on-site for your convenience.

Is Compass Urgent Care open on holidays?

Compass Urgent Care is open 7 days a week with extended hours. Please see the footer at the bottom of the website for a listing of our holiday schedule.

Do I need an appointment?

No, we are a walk-in clinic. No appointment is necessary.

What do I need to bring with me?

When you visit Compass Urgent Care, please be sure to bring:

  • A form of identification
  • Your insurance card
  • A form of payment

Is Urgent Care more affordable than a hospital ER?

Yes. On average, a visit to Compass Urgent Care is 1/3 to 1/7 the cost of the ER! For example, co-pays at an ER are typically $250 or more while Compass Urgent Care averages only $30 to $50 per visit.

What types of insurance do you accept?

We are contracted with most major carriers in our area, including Blue Cross and Blue Shield. We are unable to accept Medicaid. To find out if Compass Urgent Care accepts your insurance plan, call our office at (251) 633-CARE prior to your visit for treatment.

What if I don’t have insurance?

We offer a flat office visit rate of $135 for cash paying patients.